My dear friend,

I believe that fine jewellery is much more than an accessory, it's a reflection of who we are, a celebration of individuality, and a timeless expression of beauty, personality and emotion. Every stone has a story, every creation has a purpose, and every piece is made to become part of someone’s life.

My name is Mirela Tanasin Sartore, and I am the founder and creative spirit behind AVA ROSSA. At 48, I bring with me 25 years of experience working with some of the world’s most prestigious high-fashion brands across the world. These years have shaped my eye for detail, my appreciation for quality and craftsmanship and my understanding of what makes something truly special.

In 2020, an unexpected change took place in my professional world. After ten years of collaboration, I received a "love" letter from an international fashion brand informing me of ther decision to close several locations worldwide, including the one where I was managing at the time. What initially felt like an unexpected ending became the beginning of an entirely new chapter. Rather than seeing it as a setback, I chose to embrace the opportunity to learn something new. And so, my jewellery journey began.

Now, are already 6 years into this beautiful world of artisan jewellery, I can honestly say that it has been both a source of immense satisfaction and a constant challenge. I'am a Virgo, after all, and a perfectionist by nature! Every detail matters, every finish must be the right one, and nothing leaves my hands until I feel it has reached what I imagined. The process can be demanding, sometimes even frustrating, but the satisfaction of seeing a finished piece is ten times greater, and suddenly, all the struggles become worthwhile.

My philosophy at AVA ROSSA is simple: I want to know you, understand you and discover what makes you unique, so I can create Made-to-Measure jewellery that truly reflects your desires and personality. I believe that the most beautiful jewellery is not simply chosen; it is created with the person who will wear it in mind.

I deeply believe that each of us is as unique as the stones we use in our creations. Every gemstone has its own character, its own imperfections, its own journey. Before reaching us, stones travel from place to place, shaped by nature, time and person, until they are ready to become part of something beautiful. I see a beautiful parallel between their journey and ours. Perhaps we are all a little like gemstones: constantly evolving, shaped by our experiences, and becoming who we are meant to be.

Through AVA ROSSA, I celebrate these differences. I don’t believe in one-size-fits-all beauty. I believe in individuality, authenticity and the magic of creating something that belongs to you and only you.

From the very beginning, AVA ROSSA has been strongly committed to sustainability, a transparent pricing policy, and care for both people and nature. *I incorporate recycled precious metals into our process, and all our gemstones are 100% natural. *The price you pay for your jewelry reflects its true value. (metal + gemstones + craftsmanship + taxes) *It does not include additional markups for things like Advertising, Meta, or AI - costs we simply do not incur. We aim to reach you exclusively through word-of-mouth; if you are here, it means someone close to you has shared their experience with us.

AVA ROSSA is not about simply wearing jewellery. It is about wearing a story, expressing your individuality and celebrating the beauty of being yourself.

Because perfection is not about being identical. It is about being unique.

Thank you for your curiosity and trust!

Truly yours,

Mirela

AVA ROSSA
Terms & Conditions

TERMS AND CONDITIONS

1. General
Visiting and using the online store www.charmsandcharms.com (SITE), including ordering products, implies acceptance of the Terms and Conditions presented below. We reserve the right to modify the content of this document without any prior notice. The online store www.charmsandcharms.com is intended for individuals aged 18 and over and for legal entities. By becoming a member of the site, the person declares that he meets this condition.

The website www.charmsandcharms.com is managed by:
SC TIM FASHION CONSULTING SRL (SELLER) CIF: RO30177722 Registered office: calea Victoriei no. 2, sector 1, Bucharest Telephone: 0735.306.268 Email: info@charmsandcharms.com

2. Content

The entire content of the website, including the images, texts, symbols, web graphic elements, scripts, programs, visual elements is the property of SC TIM FASHION CONSULTING SRL and is protected by the Copyright Law and the laws on intellectual and industrial property. The use without the written consent of SC TIM FASHION CONSULTING SRL of any elements listed above is punishable according to the laws in force. The entire content of the site has been developed with particular attention to the accuracy of data and information.

3. Products and services

The products available on the website www.charmsandcharms.com are customized and made by the website in question. The colors and design correspond to the images on the website. www.charmsandcharms.com assumes responsibility for them. If the buyer notices defects on the products, he can contact the administrator at the e-mail address: info@charmsandcharms.com or the phone number: 0735.306.268
The maximum amount of damages that can be paid by www.charmsandcharms.com to any customer in case of non-delivery or improper delivery is the amount collected from this customer. Regardless of the way of sending the order (on the website, by e-mail, by phone, by another method) the acceptance of this order, therefore the conclusion of the agreement of will and the sale-purchase contract is made at the moment of signing by the customer of the tax invoice that accompanies the product. The tax invoice takes the place of a sales-purchase contract. The launch of the order, the automatic e-mail that is sent after receiving the order and the telephone discussions, by e-mail and by any other methods, with the staff of www.charmsandcharms.com, do not constitute firm acceptance of the order and therefore do not signify the conclusion of the contract at distance.

4. The price
All prices displayed on the website, for products or services, are expressed in RON and include VAT. They do not include shipping costs, unless this is expressly specified on the website. The price for delivery by courier is specified next to each order registered on the website. The price printed on the invoice will be the same as the one confirmed by phone by the seller's representative.

5. Delivery
The products will be delivered directly by the seller or by courier. Unless otherwise specified, the expenses related to sending the products by courier will be borne by the buyer. The amount of these expenses will be confirmed by phone by the seller's representative.

6.The payment
The products ordered through the website will be paid either in advance, by bank transfer to the seller's account, or cash on delivery, upon receipt of the package. In the case of advance payment, proof of the transfer will be sent by email to info@charmsandcharms.com. Charms and Charms reserves the right to, in some cases, only give the customer the possibility of payment in advance, taking into account factors such as the value of the order, the nature of the products and others. The ordered products will be paid in full, otherwise the delivery will be refused.

7. Quality, guarantee and return policy
All products sold by the seller meet the national legal provisions in force regarding product quality. The consumer has the right to notify the merchant in writing that he is canceling the purchase, without penalties and without citing a reason, within 24 hours of receiving the product." Also, in accordance with art. 7 para. 1 of OG 130/2000, the Customer has the right to unilaterally terminate the distance contract, within 24 hours from the date of receipt of the product/products, without penalties and without citing any reason. In this case, the direct costs of returning the products will fall, according to the law, to the Customer. The customer has the obligation to notify the seller in writing of his intention to return the products, within a maximum of 24 hours from their delivery. The returned products must be in the same condition in which they were delivered, in the original packaging and together with the accompanying documents. The delivery of the returned products to the seller will be carried out by the same method by which their initial delivery was carried out, with their insurance during the transport period and at the exclusive cost of the buyer. The seller will return the value of the order within 30 days from the date of return, by bank transfer or postal order. The return charges will be borne by the buyer. Transport and insurance costs will not be refunded.

8. Force majeure and fortuitous event
Except for the cases in which they have not expressly provided otherwise, none of the parties to a concluded contract, which is still in progress, will be responsible for the non-execution on time and/or in an appropriate manner, in whole or in part, of any of the obligations that it is incumbent on him based on the contract, if the non-execution of the respective obligation was caused by a force majeure event.
The party or the legal representative of the party invoking the above-mentioned event is obliged to inform the other, immediately and completely, of its occurrence and to take any measures available to them in order to limit the consequences of the said event.
The party or the legal representative of the party that invokes the event mentioned above is exempted from this obligation only if the event prevents it from completing it. If, within 48 hours from the date of its occurrence, the respective event does not cease, each party will have the right to notify the other party of the full termination of this contract without any of them being able to claim other damages to the other. The party invoking the force majeure event must prove the impossibility of fulfilling the obligations within 48 hours from the date of occurrence of the event.

9. Disputes and final dispositions
Any dispute that may arise between the seller and the buyer, in connection with this document, will first be resolved amicably. If such a solution proves to be impossible, the solution will fall to the court in the district where the seller's seat is located.

APPLICATIONS
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