ALL JEWELRY HAS BEEN VERIFIED BY ANPC

FOR ANY INFORMATION CONTACT US AT: +40735306268

ALL ORDERS ARE CONFIRMED BY MESSAGE BEFORE DELIVERY

SUBSCRIBE AND RECEIVE A 10% DISCOUNT CODE VALID ON YOUR FIRST PURCHASE.

Refund policy

Returns Policy

Returns for all items require the products in question to be new, unworn and with all original tags attached. The maximum period for carrying out this action is maximum 14 days from the date the invoice was issued. In the case of a return, the shipping cost is borne by the customer.

Exchange of the product for another product of equal or higher value.
Exchange of the product for a voucher of the equivalent amount.
Refund by bank transfer.
BESPOKE jewelry cannot be returned. ~ANY JEWELRY MADE TO ORDER IS CONSIDERED BESPOKE JEWELRY~
For products shipped outside the coverage area of the courier company, additional shipping costs may apply; these will appear on the invoice.
For any returned product, the customer bears the return shipping cost, namely 30 lei.
For any returned product, the customer bears the bank commission cost, namely 30 lei.

Refunds are made within 5 working days.

Delivery Policy

Choose to buy online and enjoy the advantage of returns within a maximum of 14 days, see the Returns Policy.

🎁 Delivery – Every order is confirmed by phone, so make sure you have left your phone number in the order. Once the order is confirmed, the fiscal invoice for the order is issued. Delivery takes place after payment is confirmed, in a minimum of 48 hours if the chosen jewelry is in stock; if the jewelry you have chosen is not available, it is made to order and delivery will take 20 working days.

Ava Rossa jewelry is elegantly packaged in a box and pouch, ready to be given as a gift or to enrich your personal collection.

📞 Personalised Consultancy – We are at your disposal at 0735 306 268 for any information.

TERMS AND CONDITIONS

1. General
Visiting and using the online store avarossa.com (SITE), including ordering products, implies acceptance of the Terms and Conditions set out below. We reserve the right to modify the content of this document without prior notice. The online store avarossa.com is intended for individuals aged 18 and over and for legal entities. By becoming a member of the site, the person declares that they meet this condition.

The website www.avarossa.com is operated by:
SC TIM FASHION CONSULTING SRL (SELLER) CIF: RO30177722 Registered office: calea Victoriei nr 2, Sector 1, Bucharest Telephone: 0735.306.268 Email: info@avarossa.com

2. Content

The entire content of the site, including images, texts, symbols, web graphics, scripts, programs and visual elements, is the property of SC TIM FASHION CONSULTING SRL and is protected by copyright law and by the laws on intellectual and industrial property. Use of any of the elements listed above without the written consent of SC TIM FASHION CONSULTING SRL is punishable in accordance with the laws in force. The entire content of the site has been prepared with particular care regarding the accuracy of the data and information.

3. Products and services

The products available on the site info@avarossa.com are personalised and made by the site in question. Colours and design correspond to the images on the site. avarossa.com assumes responsibility for them. If the buyer notices any defects in the products, they may contact the administrator at the e-mail address: info@avarossa.com or the telephone number: 0735.306.268
The maximum amount of damages that info@avarossa.com may pay to any customer in the event of non-delivery or improper delivery is the amount collected from that customer. Regardless of how the order is placed (on the site, by e-mail, by telephone or by any other method), acceptance of the order, and therefore the meeting of minds and the conclusion of the sales contract, takes place when the customer signs the tax invoice that accompanies the product. The tax invoice serves as the sales contract. Placing an order, the automatic e-mail sent after the order is received, and discussions by telephone, e-mail or any other method with the staff of info@avarossa.com do not constitute firm acceptance of the order and therefore do not signify the conclusion of the distance contract.

4. Price
All prices displayed on the site, for products or services, are expressed in RON and include VAT. They do not include shipping costs, unless this is expressly specified on the site. The price for courier delivery is specified next to each order registered on the site. The price printed on the invoice will be the same as the one confirmed by telephone by the seller's representative.

5. Delivery
Products will be delivered directly by the seller or by courier. Unless otherwise specified, the costs of shipping the products by courier will be borne by the buyer. The amount of these costs will be confirmed by telephone by the seller's representative.

6. Payment
Products ordered through the site will be paid for either in advance, by bank transfer to the seller's account, or cash on delivery, upon receipt of the parcel. In the case of advance payment, proof of the transfer will be sent by email to info@avarossa.com. AVA ROSSA reserves the right, in some cases, to offer the customer only the option of advance payment, taking into account factors such as the value of the order, the nature of the products and others. Ordered products must be paid for in full, otherwise delivery will be refused.

7. Quality, warranty and returns policy
All products sold by the seller meet the national legal provisions in force regarding product quality. The consumer has the right to notify the trader in writing that they are withdrawing from the purchase, without penalty and without giving any reason, within 24 hours of receiving the product. Also, in accordance with art. 7 para. 1 of GO 130/2000, the Customer has the right to unilaterally withdraw from the distance contract within 24 hours of the date of receipt of the product(s), without penalty and without giving any reason. In this case, the direct costs of returning the products will, by law, be borne by the Customer. The Customer is obliged to notify the seller in writing of their intention to return the products within a maximum of 24 hours of their delivery. Returned products must be in the same condition in which they were delivered, in their original packaging and together with the documents that accompanied them. The returned products will be delivered to the seller by the same method used for their initial delivery, insured for the duration of transport and at the buyer's sole expense. The seller will refund the value of the order within 30 days of the return date, by bank transfer or postal order. Return costs will be borne by the buyer. Shipping and goods insurance costs will not be refunded.

8. Force majeure and fortuitous events
Except where expressly provided otherwise, neither party to a concluded contract that is still in progress shall be liable for the failure to perform on time and/or properly, in whole or in part, any of the obligations incumbent upon it under the contract, if the failure to perform that obligation was caused by a force majeure event.
The party or the legal representative of the party invoking the above-mentioned event is obliged to notify the other party immediately and in full of its occurrence and to take any measures at its disposal to limit the consequences of that event.
The party or the legal representative of the party invoking the above-mentioned event is exempted from this obligation only if the event prevents it from fulfilling it. If, within 48 hours of its occurrence, the event does not cease, each party shall have the right to notify the other party of the termination of this contract by operation of law, without either of them being able to claim damages from the other. The party invoking the force majeure event must prove the impossibility of performing its obligations within 48 hours of the date on which the event occurred.

9. Disputes and final provisions
Any dispute that may arise between the seller and the buyer in connection with this document shall first be resolved amicably. If such a resolution proves impossible, it shall be settled by the court within whose jurisdiction the seller's registered office is located.

REQUESTS
If you have subscribed to our Newsletter, you can unsubscribe using the “Unsubscribe” link in the emails you receive from us, or you can write to us directly at: info@avarossa.com
If you have written to us using any of our contact forms, we have kept your Last Name, First Name and E-mail address. You can write to us and ask us to delete the data we store at: info@avarossa.com

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